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CARES Regional Homeless Management Information System

CARES Regional Homeless Management Information System

Please feel free to contact us if you have any questions about the CRHMIS.

Please feel free to contact us if you have any questions about the CRHMIS.

Allyson Thiessen
Director of HMIS Programs and Services
(518) 489-4130 x103

Terry O’Brien
HMIS Data Analyst
(518) 489-4130 x115

Travis Brodbeck
HMIS Systems Analyst
(518) 489-4130 x125

Kelli Clark
HMIS System Administrator
(518) 489-4130 x113

Bill Robson
HMIS Customer Service Representative
(518) 489-4130 x120

Sue Palmer
HMIS Customer Service Representative
(845) 616-4894

Cathy Allen
HMIS Data Associate
(518) 489-4130 x126

CARES Regional Homeless Management Information System – CRHMIS

CARES, Inc. administrates the most expansive HMIS database in New York State, covering 52% of the geographic area.

CARES provides HMIS services for the following Continuums of Care (CoCs) in New York State:

NY-503 – Albany City & County CoC
NY-506 – Fulton, Montgomery, Schoharie Counties CoC
NY-507 – Schenectady City & County CoC
NY-512 – Troy/Rensselaer County CoC
NY-516 – Clinton County CoC
NY-519 – Columbia, Greene Counties Co
NY-520 – Franklin, Essex Counties CoC
NY-522 – Jefferson, Lewis, St. Lawrence Counties CoC
NY-523 – Glen Falls, Saratoga Springs/Saratoga, Washington, Warren, Hamilton Counties CoC
NY-601 – Poughkeepsie/Dutchess County CoC
NY-602 – Newburgh, Middletown/Orange County CoC
NY-606 – Rockland County CoC
NY-608 – Kingston/Ulster County CoC

HMIS Counties

Advisory Committee

The CRHMIS Advisory Committee acts as a liaison between CARES and the communities that CARES serves.


The CRHMIS uses Foothold Technology’s AWARDS software; please visit their webpage for more information.

Security & Privacy

Security and privacy of all consumers in the HMIS is of paramount importance to CARES and participating agencies.

CARES continuously evaluates and updates privacy and security precautions within the database itself, and within our policies and procedures, to ensure that our consumer data is protected.

For more information please feel free to contact us at

Homeless Management Information System – HMIS

A secure, computerized data collection system used to produce an unduplicated count of persons using homeless services and to capture client-level information over time regarding the characteristics and service needs of individuals and families experiencing homelessness.

All federally-funded homelessness services programs are required to participate in the HMIS.  This includes the U.S. Departments of: Housing and Urban Development (HUD), Health and Human Services (HHS), and Veterans Affairs (VA).

Participation by organizations that do not receive HUD funding is voluntary, but strongly encouraged in order to achieve a more accurate and complete picture of homelessness in a community.


The CRHMIS team collaborates with Siena College on projects to improve the quality of our data and to use our data more effectively.

Some of this work was presented at the Bloomberg “Data for Good” Conference in September 2018.  Click here to download a PDF of the poster.

Join Us On Social Media

You can also engage with the CRHMIS team on social media.  Like us on Facebook so we can better engage with you.

CARES is here to help with our HMIS Help Desk team.  If you need assistance with data entry, reporting, or other needs, please use the Help Desk feature in AWARDS.

While logged into AWARDS, click “? HELP” then select Help Desk.  On the new page, please fill out the form for assistance.

Are you unable to log into AWARDS?

Our Help Desk team can help you!  Please click the button below to fill notify our Help Desk of your request.

Forgot your password or need your password reset? Click the button below.